Google reviews are the lifeblood of small businesses, and most want you to leave a review, as that act will positively help them in the algorithmic fight to appear at the top of Google search results for “best cafe near me”. If you are unsure how to leave a Google review or are a business owner wanting to see how you can get people to review you, then this article can help.
How to Leave a Google Review on Desktop
If you’re on your computer, follow these simple steps:
- Go to google.com/maps
- Type in the business name.
- Select the correct business from the search results.
- On the left-hand panel, scroll down and click “Write a review.”
- Sign in to your Google account if prompted.
- Choose a star rating.
- Write your review, keep it relevant and genuine.
- Click “Post.”
You’re done in less than a minute.
How to Leave a Google Review on Mobile
On your phone, the easiest method is using the Google Maps app:
- Open or download Google Maps.
- Search for the business name.
- Tap the correct business listing.
- Scroll down to the star rating section.
- Select your rating, write your feedback, and hit “Post.”
Google may take up to 24 hours to process and display your review.
Using a Direct Google Review Link
Some businesses share a direct review link in emails, QR codes, or on their website. Clicking that link skips the search process and opens the review form instantly. If you’ve got one, it’s the quickest way to get it done.
Why Your Google Review Might Not Appear
Sometimes, if a business has asked you to review them, and you do, but they cannot see it, Google might have chosen not to show it. Here are some possible reasons why:
- Google’s Spam Filters Google automatically screens reviews for suspicious patterns. If your account posts several reviews in a short timeframe or uses the same phrases repeatedly, your review might be flagged and hidden.
- Inappropriate Language or Content Reviews that include swearing, personal attacks, phone numbers, or promotional links often get removed or held back for moderation.
- New Google Accounts If your account is brand new, your review might not display immediately. Google gives priority to established accounts with some activity history.
- Business Policy Changes If a business recently changed hands or updated its Google Business Profile, older or newer reviews can temporarily disappear during verification.
- Conflict of Interest Google’s policy discourages reviews from employees, business owners, or anyone with a close personal connection to the business. If it detects this, the review may never be published.
If your review is genuine and still doesn’t show, it can help to edit and repost it with simpler language and no links.
Tips for Writing a Helpful, Impactful Review
- Be honest: Share your real experience without exaggerating.
- Stick to the facts: Include details that will help others make informed decisions.
- Be concise but clear: Two or three thoughtful sentences are more effective than a long rant.
- Balance positives and negatives: Even critical reviews are stronger when you include something constructive.
Why Google Reviews Matter for Local Businesses
Google reviews don’t just influence customer decisions; they also affect local SEO rankings. Businesses with more positive, authentic reviews are more likely to show up higher in search results. By leaving a review, you’re helping other Australians make informed choices and supporting the businesses you love.